Business

How has technology led to the evolution of courier delivery services?

The wave of smartphone and android technology has made life easy for everyone. We can now order food at the touch of a button; we can buy clothes, groceries, and electronics from one smartphone app. We can even find a maid to help us clean up our apartment after a party with just one application. However, when it comes to sending letters, essential documents, gifts and items to our friends and families, we still rely on the local postal system. How is that right in an age where everything runs on software?

Thankfully, modern smartphone app development has come up with several application designs that allow people to book doorstep pickup, transport, and delivery of their desired item via Singapore courier services. Apart from feeding our laid-back lifestyle, technology has helped delivery services in many ways –

  1. No more vague delivery estimate

We have all faced this situation at least once. Either our first iPhone is on its way from the e-commerce store, or we have found a first edition Marquez that is in transit. However, neither do you know precisely when you will get the delivery, nor does the company tell you. You are afraid to go out and get a cup of coffee with your SO because you might miss the delivery. Your weekend revolves around the delivery plan, which is no plan at all.

The entry of software technology and mobile tech into the world of logistics has helped in eliminating the vagueness of the estimates. It has improved the customer experience beyond belief.

Different methods of deliveries

Do you know? Some Singapore courier services will allow the recipients to pick up parcels from their current locations if they are not at home. They can deliver to your office or your favorite coffee shops. We have already experienced Amazon’s experiments with drones as delivery systems. In fact, according to Bezos, the company will deliver packages in less than 30-minutes to the customers around the world one day!

Better tracking functionality

While customers are already using unique codes, URLs, and QR codes to track the movement of parcels across the nation, they are demanding a more accurate picture. The coalition of GPS, company’s tracking technology, and the customer’s Wi-Fi data can triangulate the exact location of the package within seconds. Now, instead of getting updates from segregated nodes of the delivery process, customers can get constant updates by the minute.

Insurance and refunds

In case, the customer loses track of the object, or there are discrepancies in the delivery data, customers can immediately contact the courier companies for more information. Upon the failure to deliver, instant updates from the delivery person should alert the customer, and the sender can provide alternate addresses. Alternatively, the sender can opt for cancellation and refund. In the event of unforeseen circumstances like an accident, the customer can use the data from the software’s user interface to claim the damages.

Technology is becoming an integral part of logistics around the world. It is as necessary as oxygen and water in people’s lives. The evolution of courier services over the last decade is a standing proof of the same.

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